Archive for the 'Customer Focus' Category

Knowing Your Limits….

Posted on August 6th, 2016 · Posted in Customer Focus

I enjoy working on my house. This is a good thing because the person I bought it from (also the person who had it built and, I think, had a .. read more

Whatever happened to the fundamentals?

Posted on July 15th, 2016 · Posted in Customer Focus, Execution, Fundametals, Innovation

In one of the great sports movies of all time, Hoosiers, Gene Hackman/Norman Dale implores his “shoot first” team:  “I’ve seen you guys can shoot but there’s more to the.. read more